At Step Water, we are dedicated to providing you with a seamless shopping experience for our water-related products. This Shipping Policy outlines the terms and conditions governing the delivery of our products to your location. Please read this policy carefully to understand our shipping procedures.

1. Shipping Zones

Step Water currently ships to locations within [List the countries or regions where you ship]. If you are located outside these regions, please contact our customer support team for alternative solutions.

2. Shipping Methods and Fees

2.1. Shipping Options: We offer the following shipping options:

• Standard Shipping: [Description of standard shipping method]
• Express Shipping: [Description of express shipping method]

2.2. Shipping Fees: Shipping fees are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process.

3. Order Processing Time

3.1. Standard Orders: Orders are typically processed within [X] business days after payment confirmation.

3.2. Express Orders: If you choose the express shipping option, your order will be given priority, and processing time will be [X] business days after payment confirmation.

4. Estimated Delivery Times

4.1. Standard Shipping: The estimated delivery time for standard shipping is between [X] to [Y] business days, depending on your location.

4.2. Express Shipping: With express shipping, you can expect your order to arrive within [X] business days, subject to product availability and location.

Please note that delivery times may vary due to unforeseen circumstances, including weather conditions, carrier delays, and public holidays.

5. Order Tracking

You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the delivery status of your order. Please allow some time for tracking information to become available after your order has been shipped.

6. Delivery Address

Please ensure that your delivery address is accurate and complete. Step Water is not responsible for any delays or non-delivery of orders caused by inaccurate or incomplete addresses provided by the customer.

7. Missing or Damaged Items

If your order arrives with missing items or is damaged during transit, please contact our customer support team immediately. We will work to resolve the issue promptly and provide replacement items or refunds as necessary.

8. Returns Due to Shipping Issues

If your order is returned to us due to shipping issues, such as an incorrect address or failed delivery attempts, we will contact you to arrange re-shipment. Additional shipping fees may apply in such cases.

9. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

contact@stepwater.com

Thank you for choosing Step Water. We are dedicated to providing efficient and reliable shipping services to ensure your satisfaction with our products. If you have any further inquiries or special shipping requests, please feel free to reach out to us.