What Is Covered by the Warranty:

Our 3 years warranty covers the following issues related to our products:

1. 1. Manufacturing Defects: Any flaws or defects in materials or workmanship.
   2. Workmanship Issues: Problems arising from the production process.
   3. Defective Products: Products that are found to be faulty or non-functional due to manufacturing reasons.

Please note that the warranty does not extend to the following:

1. 1. Normal Wear and Tear: The gradual deterioration of the product’s appearance or performance due to regular use.
   2. Accidental Damage: Damage incurred from accidents, such as dropping the product.
   3. Product Misuse and Improper Care: Issues that arise from the product being used in a manner contrary to our guidelines or care instructions.
   4. Cleaning-Related Issues: Problems linked to inappropriate cleaning methods.

Submitting a Warranty Claim:

To initiate a warranty claim, kindly fill the claim form, including a clear photograph of the manufacturing defect, and provide your order number. We are committed to assisting you throughout this process to ensure your satisfaction.

We want to ensure that warranty claims are legitimate and align with the terms and conditions specified in our policy. Claims may be rejected if the evidence and information provided do not substantiate a manufacturer’s defect.

Thank you for choosing STEPWATER. We are dedicated to delivering quality products and reliable warranty support to our valued customers.

Your refund will be processed, and a credit will be automatically to original method of payment, usually within 3-5 business days